1

Marketing et stratégie des servicesby Pierre Eiglier

Year:
2005
Language:
french
File:
PDF, 304 KB
french, 2005
2

Time Styles and the Waiting Experience: An Exploratory Study

Year:
1999
Language:
english
File:
PDF, 110 KB
english, 1999
3

L'ATTENTE D'UN SERVICE, QUELLES RECOMMANDATIONS ?

Year:
1997
Language:
french
File:
PDF, 1.34 MB
french, 1997